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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy | avenne.store

At avenne.store, we ship worldwide and work hard to deliver your order as quickly and safely as possible.

1) Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • During peak periods, processing may take slightly longer.

2) Shipping & Delivery Time

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are shown at checkout and in your shipping confirmation email.

3) Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the selected shipping option.

4) Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your delivery.

5) Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs authority and are the customer’s responsibility.

6) Address Accuracy

Please make sure your shipping address is complete and accurate. If an order is returned due to an incorrect or incomplete address, we may need to charge an additional shipping fee to resend it.

7) Delays & Lost Packages

While we do our best to meet estimated delivery times, delays can occur due to carrier issues, customs processing, or other factors outside our control.
If your tracking hasn’t updated for an extended period or your package appears lost, contact us at supportavennestore@gmail.com and we’ll assist you promptly.

RETURN & EXCHANGE POLICY

Returns & Exchanges | avenne.store

At avenne.store, our goal is to provide an exceptional shopping experience from start to finish. If you need to return or exchange an item, we’re here to help with a clear and straightforward process.

1) Eligibility (General Conditions)

To be accepted, returned items must meet all of the following conditions:

  • Unused, unwashed, and undamaged

  • In the original packaging

  • All original tags and seals intact and attached

  • Includes the invoice/receipt or other proof of purchase

Important: If an item does not meet the conditions above, avenne.store may refuse the return/exchange and send the item back to the customer.

2) Timeframes

  • Change of mind: Request a return or exchange within 7 calendar days of delivery.

  • Defective or damaged items: Request a return or exchange within 30 calendar days of delivery.

3) How to Request a Return or Exchange

  1. Email supportavennestore@gmail.com (or contact our customer care via WhatsApp) with your order number and the reason for the return/exchange.

  2. Within 48 business hours, we’ll reply with instructions and a pre-paid return label (the first return/exchange shipping is on us).

  3. Pack the item securely, attach the label, and drop it off at the designated carrier location.

4) Refund & Resolution Options

Once your return arrives and passes inspection (up to 5 business days), you can choose one of the following:

  • Store Credit: A digital voucher for the item value, valid for 90 days.

  • Credit Card Refund: Refunded to the original card. Please allow up to two billing cycles for your bank to reflect the credit.

  • PIX / Wire Transfer / Alternative Methods: Refunded to the original buyer’s account within 5 business days.

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